Last Updated: August 25, 2026
At Falam Foods (“we,” “our,” or “us”), accessible from falamfoods.com, protecting the privacy and security of our visitors and customers is a top priority. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, purchase our fruit and food products, or communicate with us.
By accessing or using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information directly from you when you browse our site, place an order, create an account, or contact us:
- Personal Details: Name, email address, phone number, and physical delivery address.
- Transaction Data: Billing address, order history, and payment status. (Payments are processed securely through authorized third-party payment gateways; we do not store sensitive payment credentials like card numbers or bank passwords on our servers).
- Technical & Usage Data: IP address, browser type, device information, pages visited, and general site interaction data collected automatically via cookies and analytics tags.
2. How We Use Your Information
We use the collected information for the following specific purposes:
- To process, fulfill, and deliver your orders for fresh fruits and food items.
- To send order updates, shipping notifications, and invoice receipts.
- To respond to customer inquiries, support requests, and feedback.
- To maintain site security, detect fraud, and optimize our website layout and performance.
- To send promotional updates or seasonal offers (only if you have opted in; you may unsubscribe at any time).
3. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal data to third parties. We share necessary data only with trusted service partners operating under strict confidentiality obligations:
- Logistics & Delivery Partners: To ship and deliver your orders accurately.
- Payment Gateways: To execute secure online transactions.
- Technical & Analytics Providers: To maintain website performance, hosting infrastructure, and site analytics.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your cart items, and understand site traffic patterns. You can manage or disable cookie preferences directly through your web browser settings, though some website features may not function properly without them.
5. Data Security
We implement standard administrative, technical, and physical security measures—including SSL encryption—to safeguard your personal data against unauthorized access, loss, or alteration. However, no electronic transmission over the Internet can be guaranteed 100% secure.
6. Your Data Rights
Subject to applicable Indian laws (including the Digital Personal Data Protection Act), you have the right to:
- Request access to the personal data we hold about you.
- Request corrections or updates to inaccurate information.
- Request the deletion of your personal account data (provided there are no pending fulfillment or statutory requirements).
- Opt-out of marketing communications at any time using the “unsubscribe” link or by contacting us.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external platforms. We encourage you to review the privacy policies of any site you visit.
8. Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
9. Grievance Officer & Contact Information
In accordance with Indian Information Technology rules and consumer protection regulations, if you have questions, concerns, or grievances regarding your data, please contact our designated Grievance Desk:
- Entity Name: Falam Foods
- Address: G20, City Light Complex, Besides Ratna Apartment, Opp. Sabji Mandi, City Light Road, Surat – 395007, Gujarat, India
- Website:falamfoods.com
- Email: info@falamfoods.com
- Phone: +91 90999 44004